The Real Sauce Gift Set

All sales on food items are final.  All items are shipped with insurance in case of damage in transit.  If you receive a shipment that is damaged, photos of the box and damaged product(s) are necessary to file a claim.  Please refer to the USPS, or UPS, damage claim process should you receive a damaged shipment.

Proof of Damage for USPS shipments

https://www.usps.com/help/claims.htm

Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.

• Save the original packaging and everything in the package until your claim is settled.
• Do not throw out damaged items, even after you photograph them.
• Do not reship items that were not damaged. Save them with the damaged items.
• You may be asked to take the entire package to your local Post Office™ facility for inspection.

Proof of Damage requirements for UPS shipments

https://www.ups.com/us/en/support/file-a-claim.page

During the photo documentation process, seven different photos will be requested:

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)

Dimensions of the box, including the package height, length and width will also be needed.